Psychology and ethics of business communication advocatesOne of the parts of the complex of psychological sciences, because it relies on the principles and main categories developed by general psychology. Its relevance is caused by the main function of the modern leader: the resolution of psychological problems in the team in the process of communication, both with colleagues, and with subordinates, bosses. At present, the academic discipline "Psychology and Ethics of Business Communication" has been introduced in higher educational institutions, which is of an applied nature. Its goal is to contribute to the formation of appropriate moral and psychological qualities as important conditions in daily activities, as well as human behavior.
Psychology and ethics of business communication are taken into accountBetween enterprises, in the relationship between the social environment and the enterprise, within one enterprise - between the subordinates and the leader, between people of the same status. There is a specificity between the parties of different types of business communication. Their task is to formulate the principles of business communication, which correspond to all types of business communication, but do not contradict the moral general principles of human behavior. At the same time, they are a reliable tool in coordinating the activities of individuals involved in business communication.
The principle of the ethics of business communication isThe imperative of I. Kant: "do so that the maximum of your will has the force of the principle of universal law." With regard to psychology and the ethics of business communication, this principle is formulated as follows: business communication is built on the maximum will of the individual, which must be compatible with the moral values of other individuals participating in communication, and included the coordination of the interests of all parties involved.
Therefore, psychology and ethics of business communicationIncludes coordination, and if possible also harmonization of interests. Of course, if it occurs with the use of ethical means, as well as in the name of justified moral goals. Often it is not at all easy to make the right ethical choice, and also to make an individual decision. Freedom of choice is provided by market relations, but at the same time they also increase the options for solutions and create complexes of moral dilemmas that await business people everywhere in the process of their communication and activities.
The problematic and difficult to chooseThe moral position regarding communication is to make it clear that there is no absolute truth in morality, as well as a higher judge among individuals. When talking about the ethical failures of others, one should not turn "moral flies" into "moral elephants". And when it comes to your own mistakes, you should do the opposite. In morality, it is necessary to praise others and make claims only to oneself. After all, the moral attitude of others towards us, directly depends on ourselves. When it comes to the assertion of moral norms, first of all, the basic imperative of behavior is "start with yourself."
It should be noted that the main rule in psychology and the ethics of business communication is - always treat people as you would like to be treated.
The negative form of Confucius's formulation is notDo to others what you do not want yourself. This rule in psychology applies to business communication, but with respect to certain types: (leader-subordinate) - "top-down"; (Subordinate-manager) - "bottom-up", (employee-employee) - horizontally "needs to be specified.
Psychology and ethics of business communication "from top to bottom"Includes the golden rule of ethics, which reads: "Treat your subordinate in the way that you would like to be treated by a leader." Success and the art of business communication are determined by the principles and ethical norms that the leader applies to his subordinates. Principles and norms include acceptable ethical (in the service) behavior. These norms relate, first of all, to the basis on which decisions are made in the management process, and also how the official discipline that defines business communication is expressed.
Lack of respect for the psychology and ethics of businessCommunication between subordinates and the leader leads to discomfort in the team, as well as moral insecurity. Since the attitude of the leader to the subordinates directly affects the nature of business communication and is often responsible for the moral and psychological climate in the team.
Psychology and ethics of business communication formsMoral standards, as well as patterns of behavior. In order for the organization to unite and impart moral high norms of communication, it is important to involve the team in the goals of the organization.
Will feel psychologically andIt is morally comfortable when its identification with the collective will be realized. At the same time, each person wants to remain an individual, wants to be respected as he is. In the event of difficulties and problems that are associated with irresponsibility, the manager should find out their reasons. If the problem is ignorance, then it is not worthwhile to reproach the subordinate for infinite weaknesses and shortcomings. It is better to think how to help him overcome them, relying on his strengths. If the employee does not comply with your order, you need to let him know that you know this, otherwise he will decide that you spent. If the supervisor does not make a corresponding comment to the subordinate, it means that he does not perform any direct duties and therefore acts unethically. It is important to make a comment to the employee on all ethical standards. For this purpose, all the information on a particular case is collected and the correct form of communication is chosen. First, give the employee the opportunity to explain the reason for the task not done, perhaps he will name unknown facts for you. All your comments are one on one - it is very important to respect the dignity, as well as the feelings of a subordinate. Criticize actions and actions, and not the person of a person. When appropriate, use the following technique: hide the criticism between compliments. Finish always talking on a friendly note and take the time to show the person that you do not hold evil against him. Do not advise subordinates in personal matters. If the council does not help you, you will bear the full responsibility. Treat your subordinates as all equal members of the collective, not picking up pets. Do not let the subordinates notice that you do not own the situation. This is very important for maintaining respect. Adhere to the principle of distributive justice: for merits we give a reward. Encourage the collective, even if success is achieved by the leader himself. Strengthen the subordinate self-esteem. Well done work deserves both material and moral encouragement. Praise your employees. The privileges that you use should also apply to all members of the team. Subordinate trust, recognizing their own mistakes, because the members of the team still find out about them. Hiding errors is a manifestation of dishonesty and weakness. Defend your employees and be loyal to them, and they will in turn respond in the future in the same way.
When choosing the right form of disposal, consider the following factors:
- Situation, as well as the availability of time for nuances;
- The identity of a subordinate: a conscientious, skilled worker or one that needs to be pushed.
The forms of order can be: request, order, "volunteer", question.
The order is often used in an emergency situation and with respect to unscrupulous employees.
The request is used in an ordinary situation and if the relation "leader-subordinates" is based on benevolence and trust.
The question is applied if there is a need to discuss, and also to encourage the employee to do better work or to take the initiative on himself.
"Volunteer" is suitable for situations where there are no volunteers to do the work, but it must be done. Often, the volunteer hopes that his initiative will be assessed accordingly.
Psychology and ethics of business communication "from below-up"Includes the following ethical rule: your attitude towards your leader should be the way you would like your subordinates to treat you.
It is very important to know how to handle, andAlso treat your supervisor. Using ethical norms, you can attract a leader to your side or make it your ally, and you can also be set up against yourself, making it your ill-wishers.
Here are some ethical norms, as well as principles,Which they use in communicating with the leader. Try to help the leader create a friendly atmosphere in the team, strengthen fair relations. Your manager needs this first. Do not impose a personal point of view on the leader, do not command him. Make comments and suggestions only politely and tactfully. If a team is foreseen or something has already happened, then this should be reported to the head. In case of trouble, you should help in facilitating the way out of this situation by offering your solution. Do not talk to your boss in a categorical tone, do not always say "yes" or "no". The submissive subordinate creates the impression of a flatterer, and the person who speaks is not an irritant. Be reliable and loyal, but do not be a sneak. Have your principles, as well as your character. A person who does not have a stable character and firm principles does not inspire trust. Do not ask for advice, help, offer "through the head" directly to the head of your manager. Exceptions are emergency cases.
Psychology and ethics of business communication "horizontally". The general principle of communication is: treat your colleague the way you would like to be treated. Principles of ethics of business communication:
- Try to achieve a clear division of responsibilities and rights in the performance of common work;
- Do not require special privileges or special treatment from another employee;
- For your work, answer for yourself, and do not blame employees;
- Discard gossip in communication and prejudice;
- Call on the names of their interlocutors and try to do it more often.
Be friendly, smile, useA variety of means and techniques to show a kind attitude towards the interlocutor. Do not forget: what you sow, you will reap. Give those promises that you can fulfill. Do not exaggerate business opportunities and your importance. Do not meddle with employees in the soul. Do not ask at work about personal matters. Try not to listen to yourself, but to the other. Do not try to appear smarter, better, more interesting than you really are. Anyway, it will come out. Send impulses of your sympathies with a glance, word, gesture and let the interlocutor understand that he is interested in you. Look and smile straight in the eyes. Consider employees as individuals who need to be respected for themselves, and not as a means to achieve personal goals.